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Cengage Learning - How To Measure Service Quality & Customer Satisfaction: The Informal Field Guide for Tools and Techniques
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How To Measure Service Quality & Customer Satisfaction: The Informal Field Guide for Tools and Techniques
Chakrapani
How To Measure Service Quality & Customer Satisfaction: The Informal Field Guide for Tools and Techniques
First Edition - ISBN: 9780877572671
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How To Measure Service Quality & Customer Satisfaction: The Informal Field Guide for Tools and Techniques
First Edition
Chuck Chakrapani - Chief Executive Officer of Millward Brown Goldfarb
ISBN-13: 9780877572671 ISBN-10: 0877572674
RRP: AUD 104.95 (GST inc.) NZD 119.95 (GST inc.)
DATE OF PUBLICATION: 01 Jul 1999
