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Cengage Learning - A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
Knapp
A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
Second Edition - ISBN: 9780619216412
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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
Second Edition
Donna Knapp - Knapp Associates, Inc.
ISBN-13: 9780619216412 ISBN-10: 0619216417
PAGE EXTENT: 400 pp.
RRP: AUD 94.95 (GST inc.) NZD 107.95 (GST inc.)
DATE OF PUBLICATION: 12 Nov 2004
