Cengage Logo
Go to Advanced Search options
|
Australia / New Zealand Change Your region

Cengage Learning - Complaint Management: The Heart of CRM

Sample Chapters Instructor Resources Student Resources Updates
Reviews Also Available
Book Cover Image Complaint Management: The Heart of CRM
 First Edition
Bernd Stauss - Catholic University Eichstaett-Ingolstadt, Germany
Wolfgang Seidel - Servmark, Founder

ISBN-13: 9780324202649   ISBN-10: 0324202644
PAGE EXTENT: 320 pp.
RRP:  AUD 62.95 (GST inc.)  NZD 72.95 (GST inc.)
DATE OF PUBLICATION: 28 Feb 2005


©Copyright 2008. Cengage Learning Australia Pty Limited  ABN: 14 058 280 149
Powered by IBC PortalMasterTM